Here at Carina's Novelty Gifts, we want all our customers to love their purchases and be 100% satisfied.
If for some reason you are not happy with your purchase, please read our below policies and get in contact with us as soon as possible.
ALL SALE ITEMS are final, please pick carefully as these cannot be returned for a refund, exchange or credit note.
Faulty / Damaged Items
If any of our products are faulty or damaged, we will happily replace them or offer a refund. You must notify us by emailing firstname.lastname@example.org advising us of the issue within 14 days of receiving the item.
We will provide you instructions on how to return the item to us. We may request images of the faulty or damaged item be sent prior to issuing replied paid details.
Carina's Novelty Gifts must receive the faulty or damaged product before we apply a refund, credit or exchange.
Returns, Exchanges & Change of Mind
If you would like to return a Carina's Novelty Gifts product because you have changed your mind, we will happily assist with providing a credit note*, or exchanging your product if we are notified within 14 days of you receiving the item.
Unfortunately CUSTOMISED items or MADE TO ORDER items can not be returned or exchanged due to change of mind or wrong size ordered.
EXCHANGE ITEMS - you will need to post these items back to us. For us to send out your new items there will be a 6 euro flat rate postage to cover some of the postage costs to send a replacement.
Please note, your returned item must meet the following conditions:
- Goods must be in their original condition – unused, unwashed and with all tags attached.
- You must notify us by email email@example.com advising reason for return and if you’re seeking a credit note or exchange. If requesting an exchange, please specify which product/s you would like as a replacement in your email. You will be provided a return postal address.
- The customer will need to post the items for exchange to us and we will send the replacement item back to you once original item has been checked.
We take care in packaging up our gifts to ensure the items inside the box are not damaged during the An Post handling. Unfortunately sometimes the outer box can appear damaged however our careful packaging means it is unlikely the inside items are damaged. If your return is about the outer packaging being damaged, please contact us or send photos of the outer box to firstname.lastname@example.org
* The credit note will be applied for use within 24 months from the issue date.